Self Entry Access System FAQs

ACCESS & ENTRY QUESTIONS

How long before my booking will I get access to the studio?
Access is granted immediately after you make your booking on Skedda. You’ll receive two emails:

• An instant access link — save this email and tap the link when you arrive. Email title: “Your link for access at artsHouse”
• A Kisi app setup email — this sets you up as a user in the app for future bookings. Email title: “Door Access Granted”
• Your instant access link will be emailed a second time, 24 hours before your scheduled booking time.

Your booking will also sync to your Kisi app, and from 10 minutes before your session, you’ll be able to unlock doors either by tapping within the app or waving your phone over the scanner.

Pro Tip: Doors only appear in the Kisi app when you’re near the building and have location services turned on.

Is it a link, a QR code, or a number code?
Access is via a link (emailed to you) or the Kisi app (available on iOS and Android – purple icon).
No QR or number codes are used.

Will I receive separate codes/links for the front door and studio door?
If using the access link, one link unlocks both doors.
If using the app, the front door and your studio will appear as separate unlock buttons.

How will I receive the link/code? Email or SMS?
You’ll receive both the access link and Kisi app setup via email.
We do not currently send anything by SMS.

Can I share the link/code with other people in my group?
Yes. You can forward the access link (not the invite to set up the app) to other participants, or share your Kisi app login if needed.

How do I share the code with others?
Just forward the original access email to your group — the one titled “Your link for access at artsHouse”.

If I open the door and leave, can I get back in?
Yes. Your access is valid for the entire duration of your booking.

I have a “request timed out” error on my phone, what do I do?
Make sure you are connected to Wi-Fi or mobile data. Close the app and reopen it.

What happens if I arrive late — will my code still work?
Yes. Your access is active from 10 minutes before your booking until the end of your session.

How do I exit the building?
Press the green exit button on the inside of the door.

What should I do if the code or the door doesn’t work?
Contact our virtual assistants via:

• Email
• Business WhatsApp: 020 7388 9090 (same as the office number)

Support is available instantly during opening hours.

SUPPORT & STUDIO SETUP

Will there be any staff on site to help?
During the transition, staff will be on site as normal — but we encourage you to use the app system to get used to it.
Once fully live, staff will be present Monday to Friday (and sometimes weekends). Virtual assistants will be available whenever we’re open.

Will my requested equipment (ballet barres, chairs, etc.) be in the studio and ready?
Yes! We’re upgrading all studios to:

• Include fixed ballet barres
• Have 10–15 chairs minimum (depending on size)
• Provide extra chairs outside each studio on every level

Please return extra chairs after your booking.

If I need something or there’s a problem, who do I contact?
If staff are on site: speak to them directly.
If not: message our virtual assistants via WhatsApp on 020 7388 9090 or email info@academybuilding.net.

SAFETY & EMERGENCIES

What do I do in case of an emergency?

• Serious emergency: Call 999
• Minor emergency: Contact our virtual assistant team

Will someone be monitoring the building?
Yes, we have virtual assistants monitoring remotely during all opening hours.

Is there CCTV/security in place?
Yes — CCTV is active in all communal areas.
There are no cameras inside the studios to protect your privacy.

TECH & AMENITIES

How do I connect to the Wi-Fi?
Wi-Fi codes are clearly displayed throughout the building.

How do I use the Bluetooth speaker system?
Instructions are laminated on the wall beside each speaker setup.

Is there a guide inside the studio?
Yes — each studio has a laminated guide covering all essentials: Wi-Fi, speakers, contacts, exits, etc.